You can delete your Sterna account and its cloud backup at any time. There are two ways to do it: inside the app, which takes effect immediately, or by email if you no longer have the app installed.
In the app (immediate)
- Open Sterna and go to the Profile tab.
- Scroll to Delete account and tap it.
- Type DELETE in the confirmation field, exactly as shown.
- Confirm. Your account and cloud backup are removed straight away.
The app stays usable afterwards, but it starts over: your progress, streak and points are gone and cannot be recovered.
By email (within 30 days)
If you have already uninstalled the app, write to contact@alpscapital.co with the subject Delete my account. Include your Support User ID, shown at the bottom of the Profile tab. Sterna accounts carry no name or email address, so that ID is the only way we can find the right record. We confirm within 2 business days and complete the deletion within 30 days.
What is deleted
- Your account record.
- Your cloud backup: lesson progress, review queue, quiz statistics, streak, points, exam date, language setting and profile details.
- The copy of that data stored on your device.
What is kept, and for how long
- Crash reports: diagnostic reports are tied to an app installation rather than to your account. Firebase Crashlytics deletes them automatically after its standard 90-day window.
- Purchase records: Apple, Google and RevenueCat retain transaction records as required for accounting and subscription management. We cannot delete these, and they are not needed to use the app.
Your subscription is separate
Deleting your account does not cancel an active Sterna Pro subscription. Subscriptions are billed by the app store, so cancel yours there: on iPhone in Settings > your name > Subscriptions, on Android in the Google Play Store under Payments and subscriptions.
For anything else, see the Privacy Policy or contact us at contact@alpscapital.co.